• Application Deadline: Tue, 2 Aug 2022 00:00:00 GMT
• Position: Customer Support Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job Summary

• We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills and operates with a customer-first mentality.


• In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users.


• This team operates 12 hours/6 day per week.


• Customer Support Specialists work a 6-day workweek schedule that may include nontraditional hours such as evenings, weekends, and holidays.

Responsibilities

What You’ll Be Doing:

• Provide phone, email, and text-based support to PackaGo customers, partners, users, and other community members


• Address all customer concerns politely, using active listening skills to understand and confirm the information


• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience


• Proactively monitor in-progress deliveries and take corrective action when necessary


• Manage non-standard delivery situations with professionalism, empathy, and urgency


• Effectively use Zendesk and other internal tools to accurate log interactions and solve issues


• Collaborate with team members from various PackaGo departments to ensure the seamless delivery experience

Requirements

What You Bring:

• Interested candidates should possess a B.Sc Degree with at least 1 year of work experience.


• A combination of sales, or customer service experience, optimally with a technology or logistics company


• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities


• Able to quickly and efficiently problem solve and troubleshoot


• Comfortable with a fast-paced environment and changing requirements


• Proactive and able to comfortably navigate through uncertainty and ambiguity


• Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends


• Prior CRM experience.