• Application Deadline: Fri, 18 Jul 2025 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• City Ogba




• Job Field Customer Care 
  
  




• Salary Range ₦50,000 - ₦100,000/month
  
  

Location: Ogba/Omole Junction

Salary: N80,000

Job Brief:  

We are seeking a Customer Service Representative who will be responsible for promptly and effectively addressing customer queries, issues and ensuring customer satisfaction.

Responsibilities

• Provide excellent customer service by responding to customer inquiries via phone, email, and chat


• Resolve customer complaints and issues in a timely and professional manner


• Keep accurate and detailed records of customer interactions and transactions


• Identify and escalate priority issues to the appropriate team member or manager


• Stay up-to-date with product and service knowledge to effectively assist customers


• Collaborate with Fiber Engineers to ensure customer satisfaction and retention


• Attend training and professional development programs to improve customer support skills

Qualification

• Excellent communication skills in English


• Ability to handle customer queries and complaints in a professional and empathetic manner


• Familiarity with customer support software and tools


• Strong problem-solving skills and ability to think on your feet


• Flexibility to work in shifts, including weekends and holidays


• Patience and ability to remain calm under pressure


• Attention to detail to ensure accurate documentation of customer interactions


• Willingness to learn and adapt to new processes and procedures in a fast-paced work environment

Note: A Male candidate is advised to apply for gender balance