• Application Deadline:
• Position: Head, Service Reconciliation


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 6 years


• Location Lagos


• Job Field Administration / Secretarial 
  

To deliver standard business operations services to retain existing customers in relation to reconciliation of internal systems and external partner value delivery information.

Responsibilities

• RESPONSIBILITIES


• Data Collection & Analysis


• Collate and analyze data using pre-set tools, methods and formats


• Involves working independently


• Operations Management


• Supervise others working within established operational systems


• Performance Management


• Respond to personal objectives and use performance management systems to improve personal performance OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal


• Solutions Analysis


• Interpret data and identify possible answers, Involves navigating a wide variety of processes, procedures and precedents


• Service Operations


• Serve as a work leader of day-to-day operations

Requirements

• BEHAVIORAL COMPETENCIES


• Collaborates


• Builds partnerships and works collaboratively with others to meet shared objectives, For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others


• Customer focus


• Builds strong customer relationships and delivers customer-centric solutions, For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service


• Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas


• Plans and aligns


• Plans and prioritizes work to meet commitments aligned with organizational goals, For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others


• Makes skillful use of resources and support to deliver efficient, high-quality work


• Manages complexity


• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems, For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options


• Ensures accountability


• Holds self and others accountable to meet commitments, For example, accepts responsibility for own work, both successes and failures


• Handles fair share and does not make excuses for problems


• Usually meets commitments to others


• Demonstrates self-awareness


• Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses, For example, seeks and responds to constructive feedback in a positive and professional way


• Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them


• Optimizes work processes


• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement, For example, uses metrics and benchmarks to monitor accuracy and quality


• Takes steps to make methods productive and efficient


• Promptly and effectively addresses process breakdowns


• Develops talent


• Develops people to meet both their career goals and the organization's goals, For example, shares own experience and expertise with others if asked


• Provides constructive feedback and other support for other people's development


• Drives results


• Consistently achieves results, even under tough circumstances, For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure


• Focuses on key goals, even during setbacks and obstacles


• TECHNICAL COMPETENCIES


• Computer skills


• Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed


• Data Collection and analysis


• Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making


• Resource Scheduler


• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required


• Humanity


• Service Desk tools


• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required


• CRM; JIRA; Sharepoint


• Knowledge Base tools


• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required Confluence


• Interswitch Bespoke Applications


• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required PAYDirect; Caesar; Extraswitch; WebPAY


• Postilion Applications


• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required


• Postcard; Office; Realtime


• Microsoft Suite


• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required


• Excel; Word; Powerpoint


• Action Planning


• Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements


• Planning and Organizing


• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives


• Data Management


• Works without supervision and provides technical guidance when required on acquiring, organizing, and processing data to fulfill business objectives


• Policy and procedures


• Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives


• Review and Reporting


• Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports


• EDUCATION


• General Education- University (First degree)


• EXPERIENCE


• General Experience


• Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years) Managerial Experience


• (1 to 2 years)