• Application Deadline:
• Position: Contact Center Agent (Igbo and Hausa)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Art / Crafts / Languages  , Customer Care 
  
  

Responsibilities

• Respond to customers’ enquiries, requests, and complaints via telephone, email, live chat & Social media within the given turnaround time 


• Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business teams to resolve issues arising from customer complaints, process, or regulatory breach 


• Assist customers place and complete orders in timely manner while adhering to standard policies and procedures 


• Identify and monitor trends of customer complaints and escalate issues to supervisor(s)/stakeholders appropriately 


• Research, identify, and resolve customer complaints using applicable software 


• Process customers’ orders, forms, and applications; follow through to ensure order fulfilment 


• Document all customer interactions according to standard operating procedures on the applicable CRM solution.

Requirements

• Candidates should possess an HND / B.Sc Degree.


• Age range - 26 years below.