• Application Deadline:
• Position: Case Management Officer



• Job Type Contract



• Qualification BA/BSc/HND



• Experience



• Location Borno




• Job Field Project Management 
  
  

Duties and Responsibilities:

• The position will be based in Maiduguri and will oversee all the CP and GBV casemanage of all field locations.


• Support the Protection team lead in the development, implementation, and monitoring of weekly, monthly, and quarterly activity plans, budgets, and procurement needs.


• Ensure accurate and timely referrals to internal and external service providers, including Social Development, FTR, legal aid, mental health, and GBV services.


• Maintain and regularly update referral pathways in collaboration with partners and relevant stakeholders.


• Provide daily supervision and technical support to project assistants and case workers handling Unaccompanied and Separated Children (UASC), GBV survivors, and children at risk. Building Resilience, Leaving no one Behind


• Ensure quality and timely case follow-up, including the development of individual case plans, case documentation, and case closure according to SOPs.


• Hold regular individual supervision and group case review meetings to provide feedback, mentoring, and continuous capacity building.


• Supervise and ensure accurate and confidential case documentation using Case Management forms and databases, which are the CPIMS+ and GBVIMS+.


• Support the data management team to provide monthly and quarterly statistics, case studies, and success stories for reporting purposes.


• Organize and facilitate training sessions on Pschychological First Aid, GBV, child safeguarding, Case Management steps for both GBVIMS+ and CPIMS+, and child friendly practices.


•  In collaboration with the CP/GBV sectors, conduct trainings for partner staff, Ministry of Women and Social Development staff, and other stakeholders on CP and GBV preventions and mitigations and casemanagement processes.


• Ensure all case management staff and community stakeholders are briefed on Child Safeguarding and PSEA policies and report incidents promptly.


• Lead the development and dissemination of risk mitigation messages and community based prevention strategies for SEA, child labor, trafficking, and harmful practices.


• Support the implementation of family tracing, reunification, and alternative care for separated or unaccompanied children.


• Represent the organization in case management coordination meetings, protection working groups, and inter-agency meetings.


• Develop and maintain strong relationships with key stakeholders, including community leaders, health partners, education actors, and legal authorities.


• Organize and lead inter-agency case conferences for complex and high-risk cases when necessary.


• Monitor adherence to Minimum Standards for Child Protection in Humanitarian Action, and report protection concerns.


• Supervise and assess the safety and wellbeing of field teams, promptly reporting any incidents or security threats.

Experience and technical competencies

• Demonstrated experience in implementing comprehensive CP/GBV programs, including Family Tracing and Reunification (FTR) for unaccompanied and separated children (UASC), and prevention/response to SEA, child labour, and child trafficking.


• Excellent computer skills in (MS Office, Pwerpoint) and excellent tech-savvy skills.


• Strong knowledge of case management principles and tools, with practical experience in using CPIMS+ and GBVIMS+


• Strong program management, monitoring, and team supervision skills, including capacity building and on-the job mentorship of caseworkers and staff.


• Demonstrated ability to prepare comprehensive quantitative and qualitative reports, case studies, and success stories.


• Proficiency level in English and Hausa (written and spoken). Kanuri is an added advantage.


• Proficiency level in other languages spoken in Borno.


• Proven ability to build strong working relationships with diverse stakeholders, including community members, government officials, and partner organizations.


• Demonstrate experience in civil society organizations or organizations with a good reputation in the community.


• Excellent communication, interpersonal, and small group facilitation skills.


•  Ability to analyze and adapt approaches to different environments and actors.