• Application Deadline:
• Position: Transformation / ERP Application Support



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• As a Transformation and ERP Application Support Officer, Supporting, analyzing, designing, and enhancing business processes to drive efficiency and cost-effectiveness within the Transformation unit.


• This role supports data-driven decision-making and assists in achieving the organization’s strategic objectives through streamlined operations.

Responsibilities

• Technical Support.


• Provide timely and effective technical support to users of the company’s core applications.


• Troubleshoot and resolve application issues, including connectivity, performance, and data integrity problems.


• Trouble shoot and resolve UI/UX and technical issues in a timely and efficient manner


• Escalate complex issues to appropriate teams and follow up to ensure resolution


• Incident Management and feedbacks functions:


• Manage and track support tickets, ensuring all incidents are logged, prioritized, and resolved promptly.


• Analyze incident patterns to identify recurring issues and recommend preventive measures.


• Respond to customers inquiries and issues via phone, email and chat


• Generate, analyses present customers feedback and issue trend reports and performance metrics to management.


• Preparing reports on all aspects related to the software testing carried out and reporting to the design team.


• Participating in design reviews and providing input on requirements, product design, and potential problems.

Requirements

• Bachelor’s degree in Computer Science, Business, or a related field from an accredited Nigerian university


• 2+ years of experience in process analysis or improvement roles, preferably within financial services


• Certification in process improvement (e.g., Six Sigma, Lean) is an advantage but not required


• Familiarity with Nigerian financial regulatory standards.