• Application Deadline:
• Position: Application Lead - IT Application Support



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 8 years



• Location Lagos




• City Apapa




• Job Field ICT / Computer 
  
  

Job Summary

• As an IT Application Support Specialist - SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria. Your responsibilities will include:

Provide Level 2/3 SAP Application Support:

• Troubleshoot and resolve complex SAP issues


• Provide timely and effective solutions to user queries and incidents


• Perform root cause analysis and implement preventive measures


• Manage SAP Incidents and Service Requests:
  
  
  
  • Prioritize and manage incidents and service requests
  
  
  • Adhere to defined SLAs and KPIs
  
  
  • Escalate issues to relevant teams as needed
  
  
  
  

Job Description

• Proficient in SAP Modules – PP, QM and MM


• Good understanding of SAP Master data requirements


• Prior experience in managing SAP service requests -L1 Tickets


• Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash


• Have worked in some key projects – SAP, other applications


• Good individual contributor and team player

Profile Description

• Lead and manage the Level 1 application support team for a manufacturing organization, ensuring timely and effective resolution of issues.


• Ensure the stability and optimal performance of our SAP applications.


• Coordinate and collaborate effectively with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.


• Drive and manage medium-to-large scale SAP projects from inception to completion, ensuring successful delivery within scope, time, and budget.


• Analyze and interpret data to provide insightful management reports, aiding in informed decision-making.


• Act as a key liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice-versa.


• Champion continuous improvement for application support processes.

Requirements

• Minimum 8 years of hands-on experience with SAP applications.


• Strong demonstrated experience in managing Level 1 application support within a manufacturing environment.


• Excellent analytical skills with a strong aptitude for data analysis and management reporting.


• Experience in leading and managing IT projects, particularly within SAP.


• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.


• Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.


• Proactive, problem-solving mindset with a commitment to continuous improvement.