• Application Deadline:
• Position: Experience Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Ajah




• Job Field Travels & Tours 
  
  

Key Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guest


• Make and/or change travel reservations for walk-in guests using the online booking system


• Create and maintain guest reservation records


• Resolve service problems by clarifying the guest complaint via phone, email, and in person


• Forward booking/travelling reschedule request to the concerned unit


• Serve guests by providing service information related to travelling schedule, fare, &payment


• Announce arrival and departure information using the public address system


• Assisting guest luggage check-in • Ensure customer complaints & emergency concerns are escalated to the appropriate quarters


• Adhere to the company’s policy on guaranteed reservations and no-shows.


• Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.


• Promote the online booking, app downloads and other products and services ofthe company to customers


• Duties may be reasonably modified at the company’s discretion.