• Application Deadline:
• Position: Head, Outsourcing



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 7 - 10 years



• Location Lagos




• Job Field Human Resources / HR 
  
  

Key Responsibilities

• Develop and implement the outsourcing business strategy in line with organizational goals.


• Identify opportunities for service improvement, business expansion, and innovation.


• Lead the development of outsourcing models, pricing strategies, and operational structures.


• Build and maintain strong relationships with key clients to ensure client satisfaction and retention.


• Oversee contract negotiation, renewal, and performance management.


• Act as the escalation point for resolving client issues or service complaints.


• Ensure consistent, high-quality service delivery across all outsourced accounts.


• Monitor key performance indicators (KPIs) and ensure SLAs are met.


• Regularly evaluate operational efficiency and initiate continuous improvement efforts.


• Oversee recruitment, deployment, training, and supervision of outsourced staff.


• Drive staff productivity and client satisfaction through effective team coordination.


• Ensure all operations are compliant with labor laws, client contracts, and internal policies.


• Prepare and present periodic reports on outsourcing performance, revenue, and staffing metrics.


• Identify and pursue new outsourcing opportunities and partnerships.


• Collaborate with the sales team to prepare proposals, pitches, and presentations for prospective clients.


• Conduct market research to stay abreast of trends and competitors in the outsourcing space.

Requirements

• Bachelor's Degree in Human Resource Management, Business Administration, or related field. A Master’s Degree or professional certification (e.g., CIPM, SHRM) is an added advantage.


• Minimum of 7–10 years relevant experience, with at least 3 years in a leadership role in outsourcing, HR services, or manpower supply.