• Application Deadline:
• Position: Customer Care Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media platforms.


• Identify and assess customers' needs to achieve satisfaction.


• Process client complaint forms, feedback and other requests.


• Follow communication procedures, guidelines, and policies.


• Take ownership of customer issues and follow problems through to resolution.


• Meet customer service team and individual performance targets.


• Communicate and coordinate with internal departments to resolve customer issue.

Qualification & Experience

• B.Sc./HND in Business Administration, Mass Communications, or a relevant field.


• A minimum of 1- 3 years proven work experience as acustomer service manager, retail manager.


• Excellent in written and verbal communication skills.


• Ability to think strategically and to lead.


• Strongclientfacing and communication skills.


• Proficiency in English. Another language will be an added advantage.