• Application Deadline:
• Position: Cards and Electronic Transactions Officer



• Job Type Full Time , Hybrid



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Banking 
  
  

Role Overview

• We are looking for an experienced Card & Electronics Transaction Officer to join our dynamic team.


• This is a full-time hybrid role as a Cards & Electronics Transaction Officer located in Lagos with some remote work possible.


• The Cards & Electronics Transaction Officer will be responsible for cards and other electronics payments/settlements management. From issuance through monitoring to reporting to achieve the Bank's electronics transaction volume target.

Job Responsibilities

• Card Product Development: Overseeing the design and launch of new card products (e.g., credit cards, prepaid cards, fuel cards) that meet customer needs and align with market trends.


• Card Operations Management: Ensuring the smooth day-to-day operation of card services, including card issuance, activation, and maintenance, as well as handling any technical issues related to card processing.


• Compliance and Risk Management: Ensuring all card-related services and transactions comply with regulatory requirements (such as PCI DSS standards) and managing risks related to fraud, data breaches, and misuse of card services.


• Vendor and Partnership Management: Liaising with external vendors, like card manufacturers, and service providers for card processing (e.g., Mastercard, Visa), and managing partnerships for co-branded or white-label card products.


• Customer Support and Issue Resolution: Handling escalated customer complaints related to cards, including fraud issues, lost or stolen cards, and technical problems.


• Card Analytics and Reporting: Monitoring the performance of card products by analyzing data on usage, transaction volume, and customer satisfaction to identify trends and areas for improvement.


• Strategic Planning: Developing strategies to grow card product usage, enhance profitability, and improve the overall customer experience.


• Cross-Department Collaboration: Working closely with other teams like marketing, IT, compliance, and customer service to ensure the success of card programs and services.

Job Requirement

• Business related degree


• 5 years card management experience in the financial services sector


• Proven experience of managing effective and efficient completion of debit and credit cards processing functions and support 


• Proven experience in management of cards business project


• Proven experience development and management of strategic partnerships to grow card business


• Highly efficient cross-functional team management


• Sound planning and organizational skills with ability to work with minimal supervision 


• Active Listening and Communication Skills.


• Time management skill.


• Technical skill and effective use of Microsoft office (Excel, PowerPoint Teams e.t.c)


• Experience in use of core bank application/solution is compulsory