• Application Deadline:
• Position: Head of Collections



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Edo




• City Benin




• Job Field Finance / Accounting / Audit 
  
  

Job Summary

• We are seeking a results-driven and disciplined Head of Collections to manage and improve the debt recovery strategy for our operations in Benin.


• This role will oversee the collections team, monitor repayment portfolios, and ensure efficient and ethical recovery processes while maintaining customer relationships.

Key Responsibilities

• Oversee the full collections process across all accounts in the Benin region.


• Develop and implement strategic plans to reduce delinquency rates and improve recovery.


• Supervise and support field agents and collections officers to achieve daily, weekly, and monthly targets.


• Analyze portfolio performance, aging reports, and repayment trends.


• Maintain accurate records of customer interactions, payment promises, and recoveries.


• Ensure all recovery activities comply with company policies and regulatory guidelines.


• Work closely with the credit, risk, and operations teams to improve loan quality and minimize defaults.


• Escalate high-risk accounts and recommend legal or repossession action where necessary.


• Train, mentor, and evaluate the performance of the collections team.

Requirements & Skills

• Bachelor's Degree or HND in Finance, Business Administration, or related field.


• Minimum of 2 – 4 years’ experience in credit control, loan recovery, or debt collections.


• Proven leadership experience in managing a collections team.


• Strong analytical, negotiation, and interpersonal skills.


• Knowledge of credit risk, loan lifecycle, and debt recovery procedures.


• Must be a resident in or willing to relocate to Benin City.