• Application Deadline:
• Position: Chief Operating Officer



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Purpose

• The Chief Operating Officer (COO) will be responsible for driving operational excellence, profitability, and growth across the QSR business.


• The role requires a seasoned executive with a proven track record in operational turnaround within QSR, Retail, or FMCG sectors in Africa, preferably in Nigeria.


• The COO will lead strategy execution, streamline operations, and ensure best-in-class customer experience while maintaining strict cost control and operational efficiency.

Key Responsibilities

Strategic Leadership & Business Growth:

• Develop and implement operational strategies that drive revenue growth, profitability, and market share expansion.


• Lead operational turnaround initiatives to improve cost efficiency, supply chain effectiveness, and restaurant performance.


• Ensure alignment between business goals and market dynamics to sustain competitive advantage in the Nigerian QSR sector.

Operations & Performance Management:

• Oversee daily operations across all restaurants, supply chain, and logistics functions to ensure seamless execution.


• Implement data-driven decision-making using KPIs such as sales per store, customer satisfaction scores, operational efficiency, and cost control.


• Improve speed of service, order accuracy, and quality assurance to enhance customer experience.

Supply Chain, Procurement & Cost Optimization:

• Develop and oversee an optimized supply chain model to reduce costs and prevent disruptions.


• Drive local sourcing strategies to mitigate currency risks and improve profitability.


• Work with vendors and partners to ensure quality, competitive pricing, and reliable delivery of raw materials

Financial & Profitability Management:

• Drive P&L accountability, ensuring each outlet contributes positively to the company's bottom line.


• Identify and execute cost-saving initiatives while maintaining quality and efficiency.


• Lead initiatives to reduce wastage, optimize inventory, and enhance financial discipline across all operations

People & Leadership Development: 

• Lead, coach, and develop a high-performing operations team that can scale with the business.


• Foster a culture of accountability, innovation, and customer-centricity.


• Ensure best practices in employee training, retention, and motivation across all levels.

Customer Experience & Brand Positioning:

• Enhance the customer experience strategy to improve brand loyalty and market positioning.


• Ensure high standards of food safety, hygiene, and quality control.


• Develop and execute innovative menu and service improvement initiatives based on customer feedback and market trends

Technology & Digital Transformation:

• Drive technology adoption in POS systems, online ordering, delivery platforms, and AI-driven analytics to enhance operational efficiency.


• Lead digital transformation strategies to improve operational agility and customer convenience

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field. An MBA or relevant executive leadership certification is highly desirable.


• Membership of the CIPS, CILS, CILCS, CISCOM, Lean Six Sigma or any other related professional qualification is required.


• Experience & Industry Knowledge Minimum 15 years of leadership experience in QSR, FMCG, or Retail, with at least 5 years in a COO or equivalent role.

Knowledge:

• Proven track record of operational turnaround in a QSR/Retail/FMCG business in Africa, preferably Nigeria.


• Strong understanding of the Nigerian business landscape, consumer behaviour, regulatory requirements, and supply chain challenges.

Key Performance Indicators:

• Measure year-over-year growth in revenue, EBITDA, gross profit (GP), and profit after tax (PAT).


• Increase in sales and revenue compared to previous periods or targets.


• Return generated on capital invested in operational improvements, expansion, or new initiatives.


• Track market share growth in the Nigerian QSR sector.


• Successful entry into new regions or countries (e.g., within Nigeria or into neighbouring African markets).


• Monitor average monthly sales per store as a measure of outlet performance


• Use Net Promoter Score (NPS) or Customer Satisfaction Index (CSI) to gauge customer experience


• Evaluate labour-to-sales ratio and other operational cost metrics.


• Achievement of the Supply Chain Department’s budget/targets/objectives


• Percentage of strategic initiatives (e.g., process improvements, technology adoption) that are fully executed on time and within budget.