• Application Deadline:
• Position: Collections Agent



• Job Type Full Time , Hybrid



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• City Ikoyi




• Job Field Finance / Accounting / Audit 
  
  

Position Overview

• As a Collections Agent at Renmoney, you will play a crucial role in contacting customers to follow up on outstanding payments, negotiate repayment plans, and ensure a positive customer experience while effectively managing collections.


• Your ability to communicate clearly and empathetically will help facilitate timely payments and strengthen customer relationships.

Key Responsibilities

• Contact customers via phone, email, or in-person to follow up on overdue accounts and negotiate repayment arrangements.


• Educate customers about their account status and available payment options, ensuring transparency and understanding.


• Maintain accurate records of customer interactions, payment agreements, and follow-up actions within the company's systems.


• Offer excellent customer service while dealing with sensitive financial matters and managing customer objections.


• Collaborate with the Collections team to strategize ways to improve recovery rates and reduce delinquency.


• Report on progress regularly to management and escalate critical concerns for resolution.


• Maintain compliance with applicable laws and regulations surrounding collections practices.

Requirements

Qualifications and Skills:

• Bachelor’s Degree in Finance, Business Administration, or a related field is a plus.


• Minimum of 1 year of experience in collections, customer service, or a related field.


• Strong problem-solving skills and the ability to handle objections professionally.


• Excellent verbal and written communication skills.


• Proficiency in using MS Office Suite and CRM systems.


• Ability to work independently and as part of a team in a fast-paced environment.


• Detail-oriented with strong organizational skills.