IT Support Engineer at Amecron Nigeria Limited

Job Overview

Location
Lagos, FCT
Job Type
Full Time
Date Posted
2 days ago

Additional Details

Job ID
132268
Job Views
27

Job Description






Job Summary




  • The ideal candidate will have a basic background and knowledge in hardware and software IT technical support and preferably worked in a customer service interfacing role.

  • Experience in the oil & gas industry will be an added advantage but not mandatory.



Key Responsibilities




  • Promptly escalate service impacting incidents to third party suppliers for a quick resolution using standard processes and procedures

  • Responding to customer queries based on the status of a logged ticket, intimate Customer up to date on the progress of a problem tickets/request and ensures that problem tickets/requests are updated and promptly closed out within SLA.

  • Implementing all desktop related special projects (i.e. software/Application rollout etc).

  • Carry out preventive maintenance and liaise with HP service centre for necessary Hardware warranty issues for Laptop, desktops, workstations, printers, monitors

  • Responsible for tracing, troubleshooting and the resolution of hardware faults.

  • Administration, configuration, and installation of operating system. Patches, remediation of vulnerable systems on IT landscape.

  • Handling user data backup and restoration on PCs.

  • Monitoring the status of a ticket or related tickets to ensure timely follow-up, also managing the queue of tickets assigned in a timely manner.

  • Liaise with other IT Work streams for dependent support assistance where and when required.

  • Ensuring that incidents records are being kept up to date with relevant details.



Qualifications




  • Diploma or certificate in information technology or a related field

  • Minimum of 2 years of technical support experience, with at least 1-year experience in customer service role focused on windows operation system, hardware maintenance, software installations and understands basic Personal Computer operations and functionality.

  • Proven experience as a Technical Support Specialist or similar role, in an Oil & Gas working environment a plus.



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