Job Description
Roles and Responsibilities
- Perform Control Room daily operations with high integrity and efficiency.
- Monitor CCTV during the shift and report any unusual activity to Security Manager Respond promptly to the radio checks, made by the staff and keep accurate records of all communication.
- Keep record of staff members, going on visits & keep a record of any incidents and report these to the SM, GM and PC.
- Monitor Vehicle and Staff movements via CCTV and report any alarm activation to the Duty Security officer and Superiors.
- Inform Security Manager of any Security related incident. Instigate telephone Tree where directed to do so.
- Monitor the security situation and detail the RRV to prove routes and advise on the road status.
- Manage the main switchboard, answer all the calls courteously and direct them to the right department promptly and courteously.
- Prepare and manage extension lists and other duty officers’ lists on weekly basis.
- Manage Store and inventories record management.
- Collect and enter Operatives details in respective database and update multiple databases used in daily operations of Control Room. Also prepare daily reports for staffs concerned.
- Take important messages for staff mainly of Headquarter and delivering such messages on priority bases without any delay, when staff are off duties.
- Make arrangements for staff clearance, coordinating with Security Supervisor/Police and keep the Security Duty officer informed.
- Receive and distribute all the incoming mail from post room and maintain the mail log books. Sort out unmarked mail to the relevant sections/individuals.
- Deal with in & out of office hours IMSS Headquarters Cases. Record their details and inform the relevant duty officers accordingly.
- Also prepare Radio Checks Report for and carry out any other duty as directed by the duty SM, GM, HRM and the PC.
Educational Qualifications
- OND minimum with good command of English and Security Supervision experience.
- HND or BSc with at least knowledge of security supervision.
- At least 3 years work experience.
Desirable:
- Good standard of oral and written in English
- Ability to use the Microsoft Office Package especially MSWord, MS Outlook and MS Excel
- Ability to work long straight hours
Required competencies
- Paying absolute attention to every detail.
- Making Effective Decisions.
- Leading and Communicating.
- Managing a Quality Service.
- Delivering at Pace.