• Application Deadline: Thu, 31 Jul 2025 00:00:00 GMT
• Position: Experience Officer - Ajah/Madala



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Customer Care  , Travels & Tours 
  
  

Key Responsibilities 

• Sell bus ticket at GIGM terminals to walk in guest 


• Make and/or change travel reservation for walk in guest using the online booking system 


• Create and maintain guest reservation records 


• Resolve service problem by clarifying the guest complaint via phone, email and in person 


• Forward booking/traveling reschedule request to the concerned unit 


• Serve guests by providing service information related to travelling schedule, fare and payment 


• Announce arrival and departure information using the public address system 


• Assist in guest luggage check in 


• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters 


• Adhere to the company’s policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees. 


• Promote the online booking, app downloads and other products and services of the company to customers