• Application Deadline:
• Position: Customer Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We're looking to hire a smart person that has great attention to detail, good writing skills, high level of empathy, and the ability to use a computer and understand how technology works super well.


• We have a 2-step interview process (written application/case study, and an interview). We're invested in hiring the best candidates.

Role description

• Responding promptly and professionally to customer inquiries and complaints via various channels (email, phone, social media chats)


• Assisting customers with order placement, modifications, and product information.


• Proactively manage the customer communication from item dispatch to arrival at the destination


• Coordinating with the store operations team to ensure accurate and timely delivery.


• Resolving customer complaints in a timely and efficient manner.


• Log daily reports to track work performance.


• Manage communication with our last-mile delivery partners


• Find opportunities to upsell customers and close sales.


• Monitoring customer interactions to ensure a consistent and positive customer experience

Job Requirements

• Attention to detail


• Experience doing customer service work is an additional bonus


• Ability to use a computer and understand how technology works


• Proficient in making calls to assist customers effectively


• Ability to find simple ways to improve ordinary things


• Proper written and spoken English


• Ability to self-manage themselves


• Effective communication skill.

Salary

N200,000 - N250,000 per month. 

Benefits:

• Internet allowance


• Health Insurance


• Access to learning resources & opportunities


• Paid time off


• Employee discounts / loans.