• Application Deadline:
• Position: Customer Service Executive (Chinese Speaking)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Art / Crafts / Languages  , Customer Care 
  
  

Key Responsibilities

• Build trusted customer relationships to ensure excellent service.


• Issuing invoices, preparing billing statements, and managing accounts receivable collections.


• Provide proactive and prompt feedback/resolution to inquiries and complaints from shippers and consignees.


• Prepare reports as requested by the team/shipper.


• Attend to pick-up requests from the shippers, follow up on pickup and ensure last-mile delivery of parcels. Also, follow up on shipment returns and retrievals


• Ensure the delivery cycle of all shipments from pickup to delivery/return is completed.


• Utilize CRM to ensure that work-related activities are documented properly, opportunities are forecasted accurately and adequate information regarding the prospect and/or opportunity is communicated.


• Escalate and follow up on all damaged and lost shipments on assigned accounts, process claims and ensure payment within the shortest possible time.


• Monitor shippers’ parcel volume decline and follow up to ensure repeat business.


• Meet team qualitative and quantitative targets.


• Focus constantly on service-level performance improvement.


• May be requested to contribute and work on specific projects and would need to attend to other assigned tasks.

Skills and Requirements

• Bachelor's Degree in Mass Communication, Public Relations, or a related field of study.


• Must be able to communicate in and read Chinese Language.


• Strong interpersonal and communication skills.


• Proficiency in CRM software and other sales tools.


• Ability to multi task, prioritize and manage time effectively.


• Customer orientation and ability to adapt/ respond to different kinds of characters


• Must possess excellent listening skills.