• Application Deadline:
• Position: D2R Lead Generation and Collections Associate



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Nasarawa




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Role Summary

• Husk is seeking a Lead Generation and Collections Associate to join our growing team in Nigeria.


• This role is critical in driving lead generation, managing customer databases, and ensuring timely EMI collections from D2R customers.


• The Associate will support sales and collections initiatives, working closely with the D2R Retail Manager to meet monthly sales and revenue targets.


• You will be responsible for maintaining trustful customer relationships while ensuring prompt (re)payments.


• This includes owning the collections portfolio, following up on outstanding payments, and providing support during high-volume periods or absences. The ideal candidate is professional, self-motivated, and has strong communication and negotiation skills.

Key Responsibilities

Lead Generation & Customer Engagement:

• Identify and capture new leads through community engagement, field activations, and referrals.


• Maintain and update the lead tracker with accurate information daily.


• Conduct regular follow-ups with leads and support onboarding of new D2R customers.


• Regularly visit assigned communities to support lead generation and collection efforts.


• Organize and participate in market activations and demonstration campaigns for new and existing sites.

Collections Management:

• Monitor customer accounts to identify overdue, outstanding, and delinquent payments.


• Contact customers ahead of due dates and follow up with defaulting clients via calls, SMS, and field visits.


• Maintain accurate and up-to-date records of all collection efforts and account status.


• Ensure all collection practices align with company policy and relevant legal guidelines, while adhering to Husk’s customer-first principles.


• Design and implement strategies and SOPs to improve repayment rates, including customer incentives and multi-touch engagement.

Cross-functional Coordination & Reporting:

• Liaise with the sales, customer engagement, and operations teams to address repayment challenges and seek collaboration when necessary.


• Share daily, weekly, and monthly collection and performance reports with relevant stakeholders.


• Recommend improvements to support monthly GTM planning based on field insights and customer feedback.

Qualifications and Requirements

• Bachelor’s degree in a related discipline


• 2 years plus experience in collections and credit management, relationship management from the banking, services or consumer goods sector.


• Strong communication and interpersonal skills.


• Proficiency in Microsoft Excel/Google Sheets and field tracking tools.


• Ability to travel within assigned communities frequently.


• Business level fluency in major Nigerian languages, a plus.

Required Skills & Attributes:

Core Skills & Attributes:

• Customer-Facing Expertise


• Sales & Marketing Acumen


• Communication & Interpersonal Skills


• Analytical & Problem-Solving


• Goal-Oriented & Resilient


• Cross Functional Collaboration


• Legal & Compliance Awareness.