• Application Deadline:
• Position: Telco Project / Product Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Responsibilities

• Collaborate in managing relationships with partners and stakeholders to foster effective communication and synergy.


• Develop and maintain a comprehensive monthly configuration and issue resolution records, ensuring accuracy and completeness.


• Maintain a minimum issue resolution rate between 85% to 90% by the end of each month, implementing proactive measures for continuous improvement.


• Contribute to enhancing customer engagement and retention features within products by optimizing customer touchpoints with relevant and compelling content.


• Ensure the quality of content and notifications aligns with product management objectives, both for new and existing products.


• Identify opportunities for system enhancements that can enhance productivity and elevate the quality of products.


• Promptly address escalated issues involving the product team, ensuring timely resolutions.


• Facilitate effective communication and knowledge sharing within the team, keeping members informed about product and partner updates.


• Provide comprehensive product management and support for products, ensuring alignment with company goals and expectations.


• Manage campaign budgets efficiently, tracking expenditures and optimizing resource allocation for maximum impact.


• Oversee the entire product lifecycle, from conceptualization to retirement, ensuring strategic alignment and continuous improvement.

Requirements

Qualifications:

• Bachelor's Degree in Computer Science, Information or Business Sciences, or related fields.


• 2 - 3 years’ experience in a Project Management role.


• Project Management Professional (PMP) certification and/or experience is a key advantage.

Skills:

• Advanced skills in the usage of Microsoft Excel, Word and PowerPoint.


• Mandatory background of working in a software development environment or of liaising with Software Developers.


• Strong Project Management experience, managing multiple projects simultaneously.


• In-depth knowledge of project management principles, methodologies, and tools.


• Knowledge of working with JIRA is an added advantage.


• Ability to identify and mitigate potential project risks.


• Ability to manage effective project teams.


• Excellent verbal and written communication skills.


• Excellent time management, analytical and problem-solving skills.