• Application Deadline: Wed, 23 Jul 2025 00:00:00 GMT
• Position: Contact Center Agent



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The Contact Center Agent is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently.


• The agent serves as the first point of contact for customers, ensuring a positive experience while supporting the company’s products and services.

Key Responsibilities

• Answer incoming customer calls, emails, and chat inquiries in a professional and timely manner.


• Provide accurate information about products, services, promotions, and technical support.


• Resolve customer issues, complaints, and inquiries with a focus on customer satisfaction.


• Process service requests, billing inquiries, and account modifications as needed.


• Escalate complex issues to the appropriate department or supervisor when necessary.


• Maintain a strong knowledge of company offerings, policies, and procedures.


• Accurately document customer interactions and resolutions in the CRM system.


• Achieve individual and team performance targets, including call handling time and customer satisfaction scores.


• Adhere to company policies, compliance requirements, and quality assurance standards.


• Participate in ongoing training sessions to enhance knowledge and customer service skills.

Qualifications & Requirements

• HND or Bachelor’s Degree.


• One year Prior experience in a contact center, customer service, or telecommunications industry is an advantage.


• Excellent verbal and written communication skills.


• Strong problem-solving and conflict resolution abilities.


• Ability to multitask and work in a fast-paced environment.


• Proficiency in using computers, CRM systems, and Microsoft Office applications.