• Application Deadline:
• Position: Field Support Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Edo , Lagos




• Job Field Engineering / Technical  , ICT / Computer 
  
  

• Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems


• Escalate unresolved issues to the appropriate technical teams and track the progress of the resolution process


• Guide users on how to use IT systems and applications, including password resets and user account management


• Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided


• Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies


• Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise


• Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications

Requirements

Qualification and Experience

• Minimum of 3 years of experience in an IT technical support role


• Excellent problem-solving skills and ability to troubleshoot complex technical issues


• Experience with Microsoft Windows OS, Active Directory and basic networking concepts


• Bachelor's Degree in Computer Science or related field


• CompTIA Certification is preferred

Competencies and Skills 

• Demonstrated commitment to delivering outstanding customer service, with strong communication and interpersonal abilities


• Proficient in analytical thinking and problem-solving, with keen attention to detail


• Proven ability to handle multiple tasks and shifting priorities in a dynamic, fast-paced environment


• Solid understanding of IT infrastructure components such as servers, network devices, and storage systems


• Highly adaptable and flexible, with a proactive approach to continuous learning and professional growth