• Application Deadline:
• Position: People Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Human Resources / HR 
  

Job Description

• Working closely with the Director of People, this role will drive HR functions to ensure compliance and core functionality while helping prepare the organization for future growth.


• This includes promoting company values and culture, implementing employee benefits and development programs, and refining policies and processes.


• This role will provide day-to-day management, oversight, and technical support to our People in Kenya, Nigeria, Uganda, and Rwanda.

Duties and Responsibilities

Policy, Process, and Systems:

• Collaborate with the Director of People to review, edit, and refine internal processes and procedure maps; train and hold accountable all People Unit team members to these internal processes.


• Ensure that all personnel files are up to date and in compliance with company policy.


• Maintain and file correspondence, and reports as well as sensitive and confidential data, employee files, and documents.


• The key point of contact for HR legal and regulatory compliance; regularly monitors updates and performs periodic audits of various processes to ensure efficiency and compliance (employee files documents, contracts, etc).


• Manage New Hire Orientation and support our onboarding program to ensure seamless integration of new hires into CcHUB’s culture and community.


• Advise employees on day-to-day HR policies and procedures and other employee lifecycle events.


• Assisting employees where appropriate in resolving their concerns quickly and efficiently.


• Conduct off-boarding, analyse trends and share data with the Director of People to influence/inform decisions.


• Foster strong cross-functional relationships with the rest of the People Unit and other stakeholders to drive efficiencies and simplify workflows.

 Employee Engagement:

• Support the development of tools, programs, and metrics that increase Employee Engagement. 


• Leads the annual Employee Engagement Survey administration & action planning process for all employees- including preparation, survey execution, analysis, and planning.


• Ensures the results are communicated and action planning efforts are upheld companywide throughout the year.


• Accountable for ensuring the integrity of the employee engagement process, tools, and outcomes.

 Learning and Development:

• To lead the development and implementation of all aspects of the Organization’s training programs, policies, and objectives to develop and maintain effective employee strength.


• The training program should aim to enhance skills and knowledge, motivate and retain employees, strengthen collaboration and team dynamics, and contribute to the company’s culture of continuous learning and innovation.


• Liaise with unit heads to understand employee skills gaps and offer learning solutions.


• Establish ways to measure the total effectiveness of all learning and development programs.

Performance Management:

• Lead the implementation of the company-wide performance management process from the planning to the reviewing cycle.


• Coordinate and ensure timely completion of the bi-annual performance evaluation process.

 Events & Culture:

• Proactively promote and lead activities to contribute to the adoption of company values in action and positive office culture.


• Organise regular team building and culture-building activities outside of work.


• Celebrating our people’s personal and professional milestones.

 Monitoring & Reporting Metrics:

• Own all HR metrics and report to the Director of People monthly. Partner with the Director of People to identify trends in the business and use the data to tell a story.


• Build dashboards that enable leaders to understand the People unit data, assess functional unit performance, and develop targeted action plans.


• Ensure that employee turnover analysis is provided quarterly, and the organization is informed of major challenges.

Immigration / Mobility Management:

• Manage the immigration program for all locations, development, and implementation of immigration policy.


• Ensure compliance with current legislation/regulations. Monitor legislative and law changes affecting this area of responsibility. 


• Engage with immigration legal counsel as required to facilitate employee movement between countries/company entities.


• Reviewing and managing mobility budgets, liaising with Finance unit when required.

Qualifications

This role is for you if:

• You have worked in a technologically driven environment as an in-house people practitioner.


• 3+ years of HR leadership experience.


• Thorough knowledge of employment-related laws, regulations, and compliance requirements across Africa.


• You have demonstrable experience handling employee relation cases and supporting the day-to-day people operations activities during the employee lifecycle


• You are familiar with talent management and supporting the teams through the different processes


• You enjoy helping to implement or scaling core people processes and systems.


• You enjoy working at a fast pace to achieve growth whilst maintaining a focus on accuracy and quality.


• You are organized, with the ability to handle multiple projects and tasks effectively at the same time.


• You are a company ambassador and you will develop our strong internal culture to support our growth and retention of existing talents.

What's On Offer?

• Paid Time Off


• Healthcare Coverage


• A highly collaborative team environment that will support your professional and personal growth 


• Work alongside great talent


• A culture of learning and innovation


• Opportunities for career growth and training


• Interaction with industry leaders and forward-thinking people


• A chance to make a social difference


• Overall fun company.