We are looking for a result-driven and persuasive Loan Recovery Officer to join our team.
In this role, you will be responsible for monitoring delinquent accounts, developing effective recovery strategies, and ensuring timely repayment of loans.
You will play a key part in maintaining a healthy loan portfolio and minimizing credit losses.
Key Responsibilities
Follow up with clients on overdue payments via phone calls, emails, and field visits
Negotiate repayment plans and ensure prompt recovery of outstanding loans
Monitor repayment trends and identify early warning signs of default
Maintain accurate records of all collection activities and agreements
Escalate high-risk accounts and recommend appropriate recovery actions
Collaborate with the credit and legal team to initiate legal proceedings when necessary
Provide periodic reports on recovery performance and trends
Requirements
Bachelor’s Degree in Finance, Accounting, Business Administration, Economics or a related field
Minimum of 2 years of experience in loan recovery or collections (preferably in a microfinance or fintech environment)
Strong communication and negotiation skills
Ability to remain professional and calm under pressure
High level of integrity, persistence, and resilience
Familiarity with loan management systems is an added advantage
Willingness to conduct field recovery visits when necessary.