• Application Deadline:
• Position: IT Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Victoria Island




• Job Field ICT / Computer 
  
  

• Provide first-level support to end-users for hardware, software, and network-related issues.


• Install, configure, and maintain computer systems, printers, and other IT equipment.


• Respond to support requests and incidents via email, phone, or ticketing system.


• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.


• Set up user accounts, permissions, and passwords in accordance with company policies.


• Assist in IT asset tracking and ensure accurate inventory management.


• Maintain documentation of IT processes, procedures, and knowledge base articles.


• Escalate unresolved issues to senior IT personnel when required.


• Support IT project rollouts and upgrades under the supervision of senior IT staff.


• Ensure compliance with IT policies and data protection protocols.


• Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.


• Keep abreast of new technologies and best practices in IT support and service delivery.


• Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.


• Proven experience in a technical support role, preferably in an IT service desk environment.


• Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.


• Experience with IT service management tools.


• Excellent problem-solving skills and the ability to troubleshoot technical issues independently.


• Exceptional communication skills, both verbal and written, with a customer-oriented approach.


• Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.