Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
7 months ago

Additional Details

Job ID
133355
Job Views
66

Job Description






Job Summary:




  • We are seeking an experienced and results-driven Hotel Manager to oversee the day-to-day operations of our hotel. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a commitment to delivering exceptional guest experiences. You will be responsible for managing staff, maintaining service standards, optimizing hotel profitability, and ensuring smooth operations across all departments.



Key Responsibilities:




  • Oversee the daily operations of the hotel, including front office, housekeeping, food & beverage, and maintenance.

  • Lead and manage all department heads to ensure high performance and guest satisfaction.

  • Monitor financial performance and manage budgets, revenue, and cost control to meet targets.

  • Develop and implement service standards, operating procedures, and staff training programs.

  • Handle guest complaints promptly and professionally, ensuring excellent customer service.

  • Ensure compliance with health, safety, and hospitality regulations.

  • Coordinate marketing and promotional strategies to boost occupancy and revenue.

  • Prepare and present reports on occupancy, revenue, and operational efficiency to senior management.

  • Recruit, train, and evaluate hotel staff performance.

  • Maintain relationships with vendors, suppliers, and partners to ensure smooth operations.



Requirements:




  • Minimum of 4-5 years proven experience in hotel management or a similar hospitality leadership role.

  • Strong leadership, organizational, and problem-solving skills.

  • Excellent interpersonal and communication skills.

  • In-depth knowledge of hotel operations and hospitality best practices.

  • Proficiency in hotel management software and Microsoft Office Suite.

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.



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