Internal Sales Representative (Perkins Multibrand) at Mantrac Nigeria Ltd

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
7 months ago

Additional Details

Job ID
133405
Job Views
48

Job Description






SUMMARY OF RESPONSIBILITIES




  • Develop and rebuild relationship (Customer Relationship Management - CRM) with designated and targeted customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.



MAIN FUNCTIONS




  • Contact customers to present services and answer all technical and commercial inquiries

  • Inform customers by phone about new product offers

  • Participate in quotations preparation, terms of payment for his/her supervisor or manager’s review and approval

  • Become proficient in understanding the various machine parts offered

  • Present relevant technical publications as appropriate to customers and explain the benefits / advantages of the products.

  • Provide weekly pre-call plan and report daily activities and refers any difficulties/challenges to supervisor for action

  • Follow up on opportunities and quotes to maximize sales and results

  • Work with all internal parties concerned to identify and produce customer focused solutions

  • Assist with the solution and resolution of customer complaints raised

  • Report all lost sales of parts and services to the supervisor / manager and to ensure such lost sales are appropriately entered into the dealer system (Salesforce)

  • Ensure there is no overdue debt on customers’ parts and service account.

  • Keep good control of customer lists and keep updating customer profiles and population in Salesforce or any existing dealer marketing information system

  • Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager

  • Perform any other related duties as required by machine sales management



RELEVANT INFORMATION




  • HND/B.Sc. Engineering or equivalent.

  • At least 2 years’ experience in the industry (sales, marketing & technical experience).

  • Good written and spoken English. Interpersonal and communication skills.

  • Leadership skills and ability to take initiative.

  • Good analytical and computer skills.

  • Good selling skills.



Similar Jobs

Cookies

This website uses cookies to ensure you get the best experience on our website. Cookie Policy

Accept