• Application Deadline:
• Position: Administrative / Customer Service Assistant



• Job Type Full Time



• Qualification OND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Summary

• We are seeking to employ a responsible and responsive Administrative / Customer Service Assistant who will provide customer service/reception and administrative duties in our Lagos office.

Responsibilities

• Welcoming and attending to visitors and customers


• Follow up / liaise with customers on phone using ARWA customer care approach.


• Process sales orders that reach the company by telephone, letter, e-mail or website


• Keep track of daily, weekly, and monthly sales, and submit reports and relevant documentation as required


• Attend meetings, take notes and accurately type minutes / documents as required


• Learn and understand Alex Reid West Africa product offering.


• Use a range of office software, including email, spreadsheets, databases and company in-house financial system (i.e. QuickBooks) for processing orders, record keeping


• Running errands


• Maintain office budget (petty cash), and ensure expenditure receipts and documentation are recorded and filled


• Monitor company email account(s), and respond to queries within defined time


• To assist with the dissemination of information e.g. updating ARWA Website and relevant social media pages, preparing and sending out SMS to customers.

Qualifications

• Interested candidates should possess an OND qualification with at least 2 years work experience.