• Application Deadline:
• Position: Business Relationship Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 - 6 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• Proper management of customers to ensure new businesses are won and existing businesses are maintained and grown.


• To provide assistance to team members

Responsibilities

• Manage relationship with clients to grow the existing business.


• Collation of tasks from internal and external Call Notes/Meetings.


• Follow up to deliver on commitments made to clients at meetings, using call notes as a guide.


• Ensure resolution of clients’ complaints/requests within agreed SLA.


• Ensuring that no receivable stays beyond 30 days with client.


• Trending banks’ Reporting needs and proactively ensuring that banks subsequently get such reports without prompting.


• Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs).


• Follow up to get sign offs on PRFs, RFIs and PDDs internally.


• Collation, updating, tracking and preparation of clients’ birthdays and yuletide gift items.


• Delivery of birthday and Yuletide Gifts to clients.

KPI

• Increasing Market share with clients based on agreed KPIs.


• Updating and follow up on deliverables to clients within agreed timelines/SLAs.


• Prompt attendance to/closure of clients’ requests.


• Follow up on Helpdesk and relevant support teams to ensure all reported issues are resolved within agreed SLA.


• Follow up with client(s) to ensure receivables are settled within 30 days.


• Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs) and sign-off of the same within 24 hours of request.


• Collation of client Birthday lists, advisement and preparation of clients’ birthday and yuletide gift packages a day before the birthday.

Requirements

• Education: BSc Degree (2:1 or 2:2) or HND (Upper Credit) in any course.


• Others: Professional Qualifications – added advantage.


• Experience: 4-6 years as a business relationship officer.

Knowledge:

•  Marketing and or sales experience/knowledge 


• Prior experience in the financial industry is an added advantage.


• Good knowledge and practice of relationship/key account management


• Card/Payment industry knowledge-added advantage.

Skill / Competencies:

• Computer skills (Microsoft Word, Excel and PowerPoint - mandatory)


• Good interpersonal skills.


• Critical reasoning and analytical abilities


• Good writing and oral communication & presentation skills


• Ability to work with minimal supervision


• Good problem-solving skills


• Ability to work under pressure.