Job Description
Job Summary
- Proper management of customers is necessary to ensure new businesses are won and existing businesses are maintained and grown.
- Responsible for growing team revenues along defined income lines.
- Develop and implement marketing and sales plans for the department.
- Establish, develop, and manage relationships with clients.
- Establish, develop, and manage relationships with vendors.
- Supervisory responsibility for effective communication of activities and reports to internal and external targets
- Participate actively in the resolution of escalated conflicts with clients (both internal and external).
- Complete ad hoc or planned projects, research works, and other initiatives as directed by senior management from time to time.
- Contribute to the development of the group’s business and relationship management strategies.
- Prepare and track budget performance for the department.
- Ensure adequate staffing for the department.
- Actively contribute to the development of the team through the sharing of information, coaching, and support.
- Generate periodic dashboard reports for senior management.
Responsibilities
- Grow assigned clients market share on all our processing platforms.
- Grow income from sale of all products and services offered to clients within the Financial Insitution space.
- Provide Executive Reports.
- Client relationship management.
- Initiate and/or mid-wife new businesss related scheme projects or initiatives.
- Supervise ROs duties to ensure productivity.
Key Performance Indicator
- Generate project income from all projects marketed and implemented within defined KPI period.
- Generate income from sale of all products and services offered to clients within the Financial Insitution space.
- Grow assigned clients market share on all our processing platforms.
Requirements
Education:
- First Degree or its equivalent in any course.
- Others: Professional Qualifications – MBA or Professional Qualifications – added advantage.
- Experience: Minimum of 7 years working experience in Marketing or Sales function in reputable organization(s).
Knowledge:
- Advance Card/e-Payment industry knowledge/experience.
- Key Accounts/Relationship Management.
- Good knowledge of business/commercial law.
- Product Development & Positioning Strategies.
- Pricing Strategies/Techniques.
- Good knowledge of Consumer Behaviour.
- Financial literacy.
- Brand Management & Communication.
- Problem Solving skills/abilities.
- Good written and oral communication & presentation skills.
Skill/Competencies:
- Strong interpersonal skills.
- Critical reasoning and analytical abilities.
- Leadership and People management skills.
- Business Acumen.
- Office Administration.