Terminal Manager at Vodstra Limited

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
8 days ago

Additional Details

Job ID
133615
Job Views
42

Job Description






Location: Lagos, Utako, Nyanya, Owerri, Aba, Portharcourt, Enugu, Awka, Onitsha, Amichi



Core Responsibilities




  • Oversee terminal operations, including passenger services, courier handling, vehicle dispatch, and schedule adherence.

  • Supervise staff (drivers, dispatchers, loaders, and customer service) to ensure smooth operations and address concerns.

  • Manage ticketing, check-in, baggage handling, and the loading/unloading of packages for efficiency and safety.

  • Ensure compliance with safety regulations and legal standards.

  • Monitor courier package receipt, storage, dispatch, and tracking to ensure accurate and timely deliveries.

  • Optimize terminal expenses, maintain cleanliness, and ensure functionality of facilities.

  • Resolve passenger complaints and enhance customer experience.

  • Track operational performance and prepare regular reports for senior management.

  • Identify and implement process improvements to enhance efficiency.

  • Stay informed on industry trends and collaborate across departments for streamlined operations.

  • Enforce excellent service delivery in the Hotel according to world-class standards and build customer loyalty.



Candidate Profile




  • A BSc or HND from an accredited tertiary institution.

  • A minimum of 5 years of post-qualification experience in the passenger transport or courier industry.

  • A strong network of clients willing to support and engage with the brand.

  • Proactive and equipped with excellent managerial skills.



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