• Application Deadline:
• Position: National Sales Manager (White Goods / Home Appliances)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 7 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Role Overview

• We are hiring for a National Sales Manager who will monitor warranty claims, handle customer complaints, manage the repair or replacement of products and ensure overall customer satisfaction.

Job Description

• Develop and implement effective aftermarket service strategies


• Oversee the processing of warranty claims and customer complaints


• Design and monitor framework for the repair or replacement of defective products


• Design / Improve standard operating procedures for the Service Team


• Ensure the maintenance of accurate records of all after-sales services


• Train and oversee the performance of the customer service team


• Coordinate with vendors and suppliers for parts and service support


• Ensure compliance with all relevant regulations and quality standards


• Devise innovative ways to develop strong customer relationships to enhance brand loyalty


• Monitor and report on after-sales services performance and metrics.

Requirements

• Interested candidates should possess a Bachelor’s Degree


• 5 - 7 years proven work experience in aftersales service management or similar roles


• Service experience in white goods industry is preferred, but not mandatory


• Excellent understanding of customer service and experience in managing a team


• Strong organizational and leadership skills


• Excellent communication and interpersonal skills


• Ability to manage multiple tasks and high-volume workload.