• Application Deadline:
• Position: Senior Retail Sales Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• We are seeking a results-driven and experienced Senior Sales Associate to join our retail team.


• The ideal candidate will have a strong background in retail sales (preferably in furniture or lifestyle/home categories), a passion for customer satisfaction, and proven leadership capabilities.


• This role will oversee the performance of the sales team, ensuring that both in-store and online targets are consistently met, and act as the right hand to the Head of Retail in driving store performance and sales strategy.

Key Responsibilities

• Supervise and guide the sales team, ensuring all members meet or exceed their individual and team targets. 


• Lead by example by engaging clients, closing sales, and managing customer relationships.


• Track and report sales performance, team activity, and store trends to the Head of Retail.


• Maintain a strong understanding of IO Furniture’s product offerings to provide expert guidance to customers and staff.


• Ensure that all product listings are correctly uploaded, described, and updated on the e- commerce platform, coordinating with internal teams to maintain accuracy.


• Resolve customer issues efficiently and professionally, providing quick, practical solutions.


• Provide ongoing support and training to sales team members, fostering a culture of high performance and service excellence.


• Assist in merchandising and showroom layout to optimize sales opportunities.


• Use Microsoft Office tools (Excel, Word, PowerPoint) to prepare reports, team schedules, and sales tracking.


• Work closely with marketing and inventory teams to align promotions, stock availability, and customer engagement strategies.


• Building new client lists and identifying retail opportunities.

Requirements & Qualifications

• Bachelor’s degree in business, Sales, Marketing, or related field.


• Minimum of 5 years of retail sales experience, with at least 2 years in a supervisory or senior sales role.


• Experience in a furniture or interior design company is highly desirable.


• Proven ability to sell effectively and meet targets consistently.


• Strong people management skills, with the ability to motivate and guide a team.


• Excellent communication, negotiation, and problem-solving abilities.


• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.


• Familiarity with e-commerce platforms and product content management is an added advantage.


• Strong organizational skills and attention to detail