• Application Deadline: Mon, 15 Sep 2025 00:00:00 GMT
• Position: Human Resources Manager



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 7 - 10 years



• Location Lagos




• City Ikeja




• Job Field Human Resources / HR 
  
  

Role Summary

As Human Resources Manager, you will lead the end-to-end HR strategy and execution across Sweet Sensation’s multiple locations. You will play a critical role in driving organizational performance, workforce engagement, compliance, and talent growth within a fast-paced, customer-focused environment. The ideal candidate is both strategic and hands-on — capable of designing scalable systems while effectively managing day-to-day HR operations across multiple locations. You will also ensure that HR policies and people practices are aligned with the company’s goals and culture, supporting both accountability and a thriving employee experience.

Key Responsibilities:

Talent Acquisition & Workforce Planning

• Lead full-cycle recruitment for head office, outlet, and factory roles, from job design to onboarding.


• Develop data-driven sourcing strategies to attract high-performing talent in a competitive market.


• Oversee structured and engaging onboarding experiences that reflect the companys brand.

People Operations & Employee Relations

• Act as a trusted liaison between staff and management, fostering a values-driven culture.


• Address and resolve employee concerns, grievances, and disciplinary matters with fairness and professionalism.


• Champion initiatives that promote a positive, respectful, and productive work environment.

Policy, Compliance & HR Administration

• Ensure compliance with federal and state labor laws, health & safety standards, and internal SOPs.


• Maintain up-to-date HR policies, employee handbook, and procedural documentation.


• Oversee attendance, payroll coordination, staff records, and statutory remittances in collaboration with relevant units.

Learning, Development & Capability Building

• Design and deliver training programs that enhance technical, soft, and leadership skills across staff tiers.


• Partner with department heads to drive learning pathways, succession planning, and career development.


• Evaluate training effectiveness and maintain learning records for compliance and planning.

Performance & Execution Management

• Lead and embed performance management systems, including KPIs, appraisals, and feedback loops.


• Support line managers in developing performance improvement plans and coaching conversations.


• Analyze HR and performance metrics to identify trends, risks, and opportunities for improvement

Retention, Engagement & Culture

• Drive employee engagement initiatives and internal communications that boost morale and productivity.


• Lead exit interview processes and synthesize learnings into actionable retention strategies.


• Champion a culture of recognition, growth, and alignment with the company’s mission and values

Required Qualifications & Experience:

• Bachelor’s degree in Human Resources, Industrial Relations, Business Administration or related field. (Master’s degree and/or CIPM certification is a strong advantage.)


• Minimum of 7–10 years progressive HR experience, including at least 5 years in an HR leadership role.


• Proven HR experience in a QSR, FMCG, hospitality, or multi-unit environment is highly desirable.

Key Competencies:

• Deep knowledge of Nigerian labor law, HR best practices, and performance management systems.


• Strong interpersonal and conflict-resolution skills, with emotional intelligence and professional discretion.


• Results-driven and execution-oriented, with the ability to lead through influence.


• Proficiency in HRIS, Microsoft Office Suite, and familiarity with payroll systems.