• Application Deadline: Fri, 5 Aug 2022 00:00:00 GMT
• Position: Customer Success Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Purpose Statement

We are looking to hire a Customer Success Associate who will be responsible for providing accurate, valid and complete information to customers and building sustainable relationships with customer accounts through open and interactive communication.

Key Deliverables:

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  Identify and assess customers’ needs to achieve satisfaction.

  
  


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  Build sustainable relationships and trust with customer accounts through open and interactive communication.

  
  


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  Provide accurate, valid, and complete information to customers by using the right methods/tools.

  
  


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  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

  
  


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  Follow communication procedures, guidelines, and policies.

  
  


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  Go the extra mile to engage customers.

  
  

Preferred Qualification & Requirements:

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  HND/B.Sc degree in Management Sciences or related field.

  
  


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  Proven customer support experience or experience as a client service representative

  
  


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  Knowledge of the financial services industry and understanding of consumer lending.

  
  


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  Strong phone contact handling skills and active listening.

  
  


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  Familiarity with CRM systems and practices.

  
  


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  Customer orientation and ability to adapt/respond to different types of characters.

  
  


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  Excellent communication and presentation skills

  
  


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  Ability to multitask, prioritize, and manage time effectively.