• Application Deadline: Sat, 6 Sep 2025 00:00:00 GMT
• Position: Senior Operations & Dispatch Associate



• Job Type Full Time , Remote



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 4 - 5 years



• Location Lagos




• Job Field Logistics 
  
  




• Salary Range ₦750,000 - ₦1,000,000/month
  
  

We are now looking for a Senior Operations & Dispatch Associate in Nigeria, someone who thrives in fast-paced environments, knows how to coordinate teams in real time, and has experience dispatching staff or vehicles.

The Role in One Line

Take ownership of daily guide scheduling, real-time dispatch coordination, and on-shift problem solving, ensuring that every tour is fully staffed, on time, and set up for guest excellence.



What You’ll Do

Dispatch & Real-Time Coordination

• Oversee daily dispatch of guides and vehicles across multiple North American cities.


• Respond quickly to live operational issues such as no-shows, delays, route changes, or guest escalations.


• Act as the “command center” during your shift, keeping tours running smoothly.

Scheduling & Workforce Planning

• Build and maintain accurate weekly schedules for guides, resolving conflicts and ensuring coverage.


• Manage shift swaps and last-minute schedule adjustments with speed and fairness.

Operational Monitoring

• Track guide check-ins, punctuality, and attendance in real time.


• Escalate concerns and performance issues to the Operations Manager.


• Use dashboards, spreadsheets, and scheduling tools to update assignments and maintain live visibility.

Leadership & Support

• Be the first point of contact for guides during your shift, providing clear, empathetic support.


• Mentor newer associates and help drive process improvements.


• Contribute to training and SOP updates during the off-season.

What You Bring

Must-Have

• 4-5 years’ experience in dispatch, scheduling, or workforce coordination (transportation, logistics, ride-hailing, BPO/operations centers, etc.)


• Proven track record in customer service or staff support, calm under pressure and great with people


• Strong organizational and problem-solving skills


• Proficiency with spreadsheets (Google Sheets, Excel) and scheduling or dispatch tools


• Excellent communication skills, clear, empathetic, and professional


• Availability to work shift patterns including evenings and weekends to cover North American hours

Nice-to-Have

• Experience managing or supporting remote or frontline teams


• Familiarity with tools like Discord, Slack, Rippling, or workforce management software


• Interest in travel, tourism, or guest operations

Why Join Us

• Be part of a high-growth, international operations team


• Work remotely with global colleagues while impacting day-to-day tours across North America


• Career growth into Operations Management roles


• Competitive pay and recognition for driving performance


• Collaborative, supportive culture with plenty of opportunities to learn and lead

Compensation

• Competitive monthly salary in NGN (aligned with senior associate level)


• Paid time off and company perks