• Application Deadline:
• Position: Front Desk & Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Administration / Secretarial  , Customer Care 
  
  

Key Responsibilities

Front Desk Management:

• Welcome and attend to all visitors, clients, and guests in a professional and courteous manner.


• Manage the reception area to ensure it is clean, organized, and presentable at all times.


• Receive, sort, and distribute incoming calls, mails, and deliveries.


• Maintain visitor logs and ensure security protocols for access are followed.

Customer Service Support:

• Respond promptly to customer inquiries (in-person, phone, or email).


• Provide accurate information about company services, products, or departments.


• Handle complaints professionally, escalating unresolved issues to the appropriate unit.


• Follow up on customer interactions to ensure satisfaction.

Administrative Support:

• Schedule and coordinate appointments, meetings, and conference room bookings.


• Assist with clerical tasks such as filing, photocopying, and data entry as needed.


• Support other departments in communication and correspondence with external stakeholders.


• Maintain an updated directory of staff contact information.

Qualifications & Skills

• B.Sc./HND in Business Administration, Mass Communication, or a related field.


• 1–3 years’ experience in a front desk, receptionist, or customer service role.


• Strong verbal and written communication skills.


• Excellent interpersonal and problem-solving abilities.


• Proficiency in MS Office Suite and familiarity with customer service software is an advantage.


• Professional appearance, good grooming, and positive attitude.