• Application Deadline:
• Position: Application and Integration Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 3 - 5 years


• Location Lagos


• Job Field ICT / Computer 
  

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  Ensure IT application availability as well as performance  

  
  


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  Provide support within the Incident Management process (e.g. trouble shooting) 

  
  


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  Provide support within the Problem Management process (e.g. root cause analysis) 

  
  


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  Coordinate and discuss special technical requests with internal and external IT service providers 

  
  


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  Ensure a SaaS and IaaS based enterprise IT-Platform availability 24/7 as well as the application performance 

  
  


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  Take care on the Access Management process 

  
  


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  Contribute to the Knowledge, Release and Configuration Management processes 

  
  


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  Perform Escalation Management on a technical level 

  
  


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  Define and ensure backup and restore plus disaster recovery scenarios 

  
  


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  Configure and install enterprise IT applications 

  
  


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  Coordinate special technical requests with IT service providers 

  
  


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  Contribute to implementation of IT application architecture  

  
  


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  implement data integration and mapping concepts 

  
  


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  Using ICT tools to integrate and implement hardware and software solutions across an organization or its different components 

  
  


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  Handling a broad range of software and other programming tasks to ensure that their systems integrations are functional. 

  
  


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  Implementing ICT system best practices in their organization for the sake of legal and ethical policies for integration 

  
  


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  Defining integration strategies and methods and then planning them in accordance with established deadlines and time schedules 

  
  


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  Creating and providing technical documentation that explains upcoming or existing integrations to non-technical individuals 

  
  


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  prepare data extracts and apply data transformations 

  
  


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  support migration concept from legacy applications 

  
  


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  analyse database extracts and (OS) logfiles to further improve system stability and performance 

  
  


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  Contribute to accurate and up-to-date quality and end-user documentation 

  
  


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  Assist during internal and external audits 

  
  

Requirement  

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  Minimum of 3 years of experiences in financial operational IT Support especially in Incident and Problem Management 

  
  


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  Hands on experience with web-based and cloud applications 

  
  


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  Required IT know-how: 

  
  

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  Microsoft .NET 

  
  


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  Windows Server 

  
  


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  Microsoft SQL Server 

  
  


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  Internet Information Services 

  
  


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  Common network architecture (DNS, Active Directory integration) 

  
  

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  Cybersecurity aspects 

  
  


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  Superior verbal and written communication skills with an emphasis on multicultural sensitivity 

  
  


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  Critical thinking and analysis skills with respect to varying business processes and requirements as they relate to a larger picture 

  
  


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  Strong teamwork skills 

  
  


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  Structured, proactive, and self-directed work style 

  
  


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  Fluent in English