• Application Deadline:
• Position: Control Room Operator


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Lagos


• Job Field Engineering / Technical 
  

Function: Support

Purpose

• To attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures.


• To ensure prompt, efficient and effective support to clients’ inquiries.

Key Responsibilities

• Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles.


• Provide support when required for none streaming issues to clients that call directly to Cartrack.


• Attend to inbound calls from clients testing units or requesting positions on vehicles.


• Escalate complex matters to systems support and IT- Support staff.


• Coordinate all control room recoveries.


• Provide weekly reports to Management.


• Identify anomalies or faults from incoming cases.


• Assist the Technical team during installations.


• Attend to all activities during the shift.

Qualifications Required

• Diploma in Information Technology Competencies


• Excellent Communication Skills


• Customer Services Orientated


• Problem Solving Skills


• Attention to Detail


• Excellent command of English.


• Must be prepared to work shifts.

Experience Required:

• 2 years in Call Centre environment (inbound and outbound)


• Experience in an emergency call centre environment an advantage


• Experience dealing with clients.