• Application Deadline:
• Position: Payment Processing System Administrator



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Description

• To ensure smooth operation, monitoring, and support of the UP Exchange transaction processing platform (and other related platforms), which facilitates switching, fund transfers, monitoring and reporting.


• Ensure high system availability, quick issue resolution, and operational efficiency in line with service-level agreements (SLAs) for real-time transaction processing.

Duties & Responsibilities

• Provide necessary support for API development both internal and external


• Collaborate with the Network team to establish connection for new client integration


• Monitor transaction processing platforms, switches, and transfer engines to ensure uptime and performance.


• Perform routine system health checks, transaction flow monitoring, and alert handling from monitoring dashboard.


• Support end-to-end transaction switching and fund transfer operations.


• Escalate transaction failures or processing errors to the appropriate support levels or vendors as needed.


• Assist in settlement reconciliation by validating transaction status and reports.


• Run daily operational checklists for switches, transfer engines, and middleware services.


• Participate in failover testing, disaster recovery drills, and ensure business continuity.


• Maintain accurate operational logs, incident reports, and shift handover documentation.


• Perform basic troubleshooting and escalate unresolved technical issues promptly.


• Support change management activities, system updates, and patches for the exchange platform.

Key Performance Indicators

• >99.9% uptime of switching and transaction processing platforms.


• 100% transaction integrity, with failed transactions promptly escalated within SLA.


• Transaction turnaround time within agreed benchmarks.


• Zero downtime during transaction windows.


• Accurate incident logging and resolution within SLA (90% resolution on first line).


• 100% compliance with operational procedures and data security standards.

Requirements

• Education: BSc/HND in Computer Science, Computer Engineering, Information Systems, or a related field.


• Certifications: ITIL, Linux, or payment/switch-related certifications (advantageous).


• Experience: 1–3 years in e-payment operations, switching platforms, or IT support roles in a financial services environment.

Key Competency Requirements:

Knowledge:

• Strong understanding of payment switching, fund transfers, and transaction flows.


• Familiarity with financial messaging protocols (API-based transaction processing).


• Awareness of reconciliation, settlement processes, and transaction risk management. Behavioral:


• Highly attentive to detail and uncompromised integrity.


• Reliable, accountable, and deadline driven.


• Quick thinker with a proactive approach to problem-solving.


• Excellent teamwork and communication skills. Technical/Functional:


• Basic understanding of Linux/Unix systems (command line, log review).


• Familiarity with monitoring tools for transaction flow and system health.


• Ability to interpret logs, transaction messages, and system alerts.


• Understanding of switching platforms, APIs and testing tools is a plus.