Job Description
Job Overview
- The Cashier will be responsible for handling all customer transactions at the restaurant/lounge, ensuring accurate billing, proper cash management, and excellent customer service.
- The role requires honesty, attention to detail, and the ability to work efficiently in a fast-paced hospitality environment.
Key Responsibilities
Cash & Payment Handling:
- Receive payments from customers (cash, POS, transfers, mobile payments, etc.).
- Issue receipts and maintain accurate records of transactions.
- Balance the cash drawer and prepare daily cash reports at the end of each shift.
- Reconcile sales with cash/receipts and report discrepancies immediately.
Customer Service:
- Greet customers warmly and provide assistance with billing inquiries.
- Resolve basic payment-related complaints politely and escalate complex issues to the manager.
- Maintain a professional, friendly, and helpful attitude at all times.
Record Keeping & Reporting:
- Maintain accurate records of daily sales transactions.
- Work closely with the accountant/manager to ensure all sales are properly documented.
- Provide daily sales reports and submit reconciled cash and receipts at closing.
Compliance & Efficiency:
- Ensure all transactions comply with restaurant policies and financial regulations.
- Safeguard cash and other payment instruments to prevent theft or loss.
- Keep the cashier area clean, organized, and presentable.
Qualifications
- OND in Accounting, Business Admin, or related field (preferred but not compulsory).
- 1 – 2 years experience
- Prior experience as a cashier, teller, or sales attendant in hospitality or retail is an advantage.
- Good numerical and basic accounting skills.
- Proficiency in using POS systems, Excel, and basic accounting software.
- Strong attention to detail, accuracy, and honesty.
- Excellent communication and customer service skills.
- Ability to work under pressure in a busy restaurant/lounge environment.
Key Competencies:
- Integrity & Accountability – Handles cash responsibly.
- Numerical Accuracy – Processes transactions without errors.
- Customer Orientation – Ensures guests have a seamless payment experience.
- Teamwork – Coordinates with waiters, kitchen, and management.
Benefits
- Competitive salary based on experience.
- Training and career growth opportunities within the business.