• Application Deadline:
• Position: General Manager



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 10 years



• Location Anambra




• City Awka




• Job Field Administration / Secretarial 
  
  

Main Function

• The General Manager (GM) is responsible for the overall management and performance of the 5-star superior luxury hotel.


• The role involves overseeing all aspects of the hotel's operations, including guest services, sales and marketing, food and beverage management, housekeeping, and maintenance.


• The GM will ensure that high-quality standards are maintained, customer satisfaction is prioritized, and business targets are achieved.


• The position demands strong leadership, effective communication, and the ability to inspire the team to deliver exceptional service.

Role Responsibilities

Operational Management:

• Oversee daily hotel operations to ensure the efficient functioning of all departments (e.g., front office, housekeeping, food & beverage, maintenance etc.).


• Implement, monitor, and evaluate hotel policies and procedures.


• Maintain the highest standards of guest service and hospitality.


• Ensure compliance with health, safety, and legal regulations.

Financial Management:

• Ensure the hotel’s budget is prepared and well managed


• Ensure all financial targets are met, including profitability, revenue, and cost-control objectives.


• Monitor daily performance metrics, such as occupancy rates, revenue per available room (RevPAR), and gross operating profit.

Guest Experience:

• Ensure a consistent, high-quality guest experience in all aspects of service.


• Handle guest complaints and issues promptly to maintain customer satisfaction and loyalty.


• Monitor and evaluate guest feedback and take appropriate action to address concerns.

Human Resources and Leadership:

• Lead and inspire staff, providing mentorship and guidance.


• Ensure performance management processes are implemented to assess and improve staff productivity and motivation.


• Foster a positive work environment that encourages teamwork and professional growth.

Sales, Marketing, and Public Relations:

• Ensure the development and implementation of sales and marketing strategies to drive occupancy and revenue.


• Work with the Business Development team to promote the hotel through various channels, including strategic partnerships, social media, events etc.


• Establish and maintain relationships with key business partners, such as travel agencies, tour operators, and corporate clients.

Property Management:

• Oversee the maintenance of the hotel's physical infrastructure to ensure safety, efficiency, and a luxurious guest experience.


• Work with the engineering and maintenance teams to ensure that facilities are kept in excellent condition.

Experience / Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, or related field; a Master’s degree is an added advantage.


• Minimum of 10 years of experience in the hospitality industry, with at least 5 years in a senior management role in a superior luxury 5-star hotel.

Competencies / Skills:

• Exceptional leadership and motivational skills


• Excellent communication and interpersonal abilities


• Financial acumen, including budgeting and revenue management


• Problem-solving and decision-making capabilities


• Strong guest service orientation


• Time and people management skills

Behavioural Qualities/Other Competences:

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure


• Proactive identification of inefficiencies and ability to multitask


• Attention to detail and tech savviness


• Problem-solving and decision-making aptitude


• Cultural awareness


• Strong work ethics and reliability


• Experience in working with high-profile clientele.


• Familiarity with property management systems (PMS) and other hotel management software.


• Knowledge of local and international tourism trends.