• Application Deadline: Mon, 6 Oct 2025 00:00:00 GMT
• Position: Customer Service Manager (Quality Assurance), Agbara



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 7 - 10 years



• Location Ogun




• City Agbara




• Job Field Engineering / Technical  , Science 
  
  

Job purpose

Coordinate trial runs at customers’ plants and resolve customers’ complaints with effective communication between customer, commercial and operations teams.

Responsibilities

• Coordinate and monitor trial runs on new product, fresh deliveries and communicate feedback to the concerned plant


• Visit customers’ plants to ensure that feedback on supplies is addressed without degenerating into complaints


• Conduct joint investigation of root cause for complaints and give feedback to the concerned departments


• Conduct at least one training programme in the plants per month for appropriate employees on quality process and customer complaint handling


• Coordinate and write monthly report on customer complaint CAPA and status of implementation and effectiveness


• Participate and support compliance with the requirements of ISO management systems subscribed by the company  

Qualifications & Experience

• Bachelor's degree or Higher National Diploma (HND) in Chemistry, Chemical Engineering, Biochemistry, Food Science, Statistics and related field  


• 7 -10 years in relevant field (Food and Beverage, Packaging, FMCG)


• Problem solving skills and objectivity in judgement


• Ability to travel at short notice


• Knowledge of ISO management system


• Ability to use Microsoft office packages - Excel, Word, Power Point