• Application Deadline:
• Position: Customer Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are looking for a proactive and detail-oriented Customer Support Officer to serve as the primary point of contact between our manufacturing company and its customers.


• The role involves handling customer inquiries, processing orders, coordinating with production and logistics teams, and ensuring a seamless after-sales experience.

Responsibilities

• Act as the first point of contact for customer inquiries regarding products, pricing, availability, delivery timelines, and order status.


• Process customer orders accurately and coordinate with production, supply chain, and logistics teams to ensure timely fulfillment.


• Provide technical and product-related information (e.g., specifications, usage, and maintenance guidelines) to customers.


• Handle complaints, returns, and warranty-related issues in line with company policies.


• Maintain accurate records of customer interactions, transactions, feedback, and service requests in the CRM/ERP system.


• Identify recurring customer issues and collaborate with internal teams to improve service delivery.


• Contribute to customer retention efforts by ensuring a positive and consistent customer experience.

Requirements

• BSc in Business Administration, Industrial Relations, Supply Chain or related field.


• 2–3 years’ experience as a customer service representative.


• Strong communication and interpersonal skills (verbal and written).


• Familiarity with ERP/CRM systems (e.g., SAP, Oracle, Zoho, or similar).


• Strong problem-solving, analytical, and organizational skills.


• Ability to multiple tasks and meet deadlines.


• Attention to detail and accuracy in handling data and documentation.