• Application Deadline: Fri, 5 Aug 2022 00:00:00 GMT
• Position: EFT Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

To provide technical support to internal and external clients.

Responsibilities

• TECHNICAL SUPPORT (INTERNAL AND EXTERNAL)


• Respond to technical inquiries from customers


• Redirect customers to relevant internal units per request


• Liaise with shared technology teams on behalf of customers on incidents reported


• Report customer engagements to service desk for appropriate logging


• Assist with first level incident resolution


• Perform second level incident resolution for reported incidents


• Escalate to and follow up on third level incidents with the relevant manufacturer or vendors


• Provide regular status and progress updates to customers on open support incidents


• Report problems to line managers, product managers and software development cluster


• Document and/or communicate incident resolution details to customer and product/service management teams


• Update issues status and details on the incident management application (CRM)


• Update lessons learnt logs for relevant product and/or service


• Perform regular systems audit and maintenance activities across supported platforms


• OTHER TASKS


• Conduct knowledge sharing and training sessions with team members


• Ensure maintenance of licenses on supported production systems

Requirements

• Academic Qualification: BEng / BSc in Elect/Elect, Computer Science or Information Technology inclined degree


• Professional Qualification:


• ACI Products - User & Specialized Training


• Microsoft SQL MCTS – Database administration


• Partners product certifications – Thales HSM, Double Take, ScoreBridge, Stratus, VMWare


• Java Fundamentals


• Experience (Number of relevant years): 0-1


• Physical Exertion:


• Conveyance of Hardware equipment to customer location


• Conveyance of laptop to customer location


• Work Exposure:


• Cold Server Room


• Overnight implementations at customer site


• Work Cycle:


• Normal working hours


• Adhoc but occasional issue resolution at non-regular hours


• Travel Requirement: Occasional