Job Description
Primary Responsibilities
- Achieve and exceed goals through sales strategies, clientelling, sourcing new clients and maintaining and building productive long-term relationships with existing clients.
- Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff.
- Stay current with market competition, industry, watch trends and client shopping behaviors.
- Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business.
- Support an environment of teamwork, trust and collaboration with peers, clients and supervisors.
- Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader team
- Foster a boutique environment that delivers renowned and authentic service to create a luxury client experience
- Performance management of sales executive, providing feedback and development opportunities
- Maintaining visual merchandising to company standards
- To revive all major dormant accounts into active buying customers.
- To resuscitate past corporate accounts, government business and sign-up new clients
- To sell all product category of brands carried by the company in volume for entry level, mid-range and high-end watches
- Completion of all training requirements from our brands through E learning and other sources
- Ensuring all team members adhere to the company dress code standards at all time.
Key Result Areas / Key Focus Areas
- Develop initiatives to increase boutique sales,
- Manage the achievement of business objectives, by utilising a top client retention strategy to retain and grow customer base,
- Ensure role play, product knowledge sharing sessions and weekly customer service training.
- Reactivate Dormant Accounts,
- Customer Data Base Management,
- Sell into all channels Business to Business (B2B), Business to Government (B2G) and Business to Consumer (B2C),
- Delivering timely & accurate monthly reports with insights on data,
- Ensure the Visual Merchandising is in line with global rules.
Experience & Qualifications
- Bachelor’s Degree in any discipline (candidates with international degrees are encouraged to apply)
- Preferably 15 years’ work experience in sales with 5 - 7 years in managerial level.
- Current knowledge of watch trends and competition in the marketplace.
- Ability to communicate effectively with clients and team (both oral and written).
- Numerate with ability to understand and analyze sales performance.
- Leading, mentoring and coaching of high performing sales teams.
- Retail management experience ideally within a luxury environment.
- Jewelry or timepiece product knowledge.
- Advanced selling skills and negotiation skills.
- Proven track record of sales achievements.
- Proven record of inspiring and motivating teams.
- Masters’ degree in any discipline will be an added advantage.
- Past experience working in investment banking, assets management, affluent/private banking, luxury real estate.
- Experience in dealing with High-Net-Worth Individuals (HNIs) and Ultra High Net Worth Individuals (Ultra HNIs).
- Proven track record of transacting in high volumes and closing high-value portfolios and deals.
Skills Required:
- Strategic business Unit orientation and alignment
- Executing with sense of urgency
- Measuring and improving performance
- Communicating and collaborating to win
- Emotional Intelligence, interpersonal skills
- Integrated Analytics & Client Insight
- Product Knowledge
- Strategic Planning: Customer Delight
- Excellence In Execution
- Client Segmentation & Prioritization & Account Management
- Client Management
- Professional Selling & Negotiation & Closing.
Company Benefits & Perks
- Health Insurance
- Annual leave
- Annual leave allowance
- 13th month allowance
- Off days.