• Application Deadline: Fri, 10 Oct 2025 00:00:00 GMT
• Position: Customer Service Officer



• Job Type Full Time , Onsite



• Qualification BA/BSc/HND



• Experience 3 - 6 years



• Location Lagos




• Job Field Customer Care 
  
  

Salary:₦180,000 Monthly

The Customer Service Officer will act as the first point of contact for customers; she is a salesperson, ensuring excellent service delivery by handling inquiries, processing requests, resolving complaints, and maintaining a high level of customer satisfaction.

If you're good with people, enjoy closing deals, and prefer an office-based role, this is an ideal opportunity for you.

• Ability to meet targets


• Ability to drives sales


• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.


• Provide accurate product and service information.


• Resolve complaints, escalating complex issues when necessary.


• Process orders, refunds, and returns in line with company policy.


• Maintain updated customer records and track interactions using CRM tools.


• Ensure customer follow-up and feedback collection.


• Establish sales and indoor marketing with customer insights.


• Continuously seek ways to improve service delivery

Requirements:

• Minimum of 3 years' experience in a customer service, sales, or marketing role.


• Proven ability to manage a sales pipeline and close deals consistently.


• Excellent verbal and written communication skills.


• Strong product presentation and client engagement skills.


• Proficient in CRM systems, email etiquette, and digital sales tools.


• Strong collaboration mindset with internal teams.


• Goal-driven, self-motivated, and adaptable under pressure