• Application Deadline: Tue, 30 Sep 2025 00:00:00 GMT
• Position: Customer Service Supervisor



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Customer Care 
  
  




• Salary Range ₦300,000 - ₦400,000/month
  
  

• Our client in the lifestyle and hospitality industry is seeking a seasoned Customer Service Supervisor to oversee front-of-house operations and deliver outstanding customer experiences in a vibrant, service-driven environment.

Key Responsibilities

• Supervise daily customer service operations, ensuring customers receive warm, prompt, and professional service.


• Lead, train, and motivate front-of-house staff to consistently uphold service standards.


• Handle customer feedback, complaints, and special requests effectively and professionally.


• Work closely with customer service representatives to ensure seamless coordination and order fulfillment.


• Maintain a clean, welcoming, and well-organized service area in line with brand standards.


• Monitor customer satisfaction and provide reports and recommendations to management.


• Assist with scheduling shifts, assigning duties, and evaluating staff performance.


• Drive initiatives that enhance customer loyalty, retention, and repeat patronage.

Requirements

• Bachelor’s degree or equivalent qualification in Hospitality, Business, or a related field.


• Minimum of 3 years’ experience in customer service, with at least 1 year in a supervisory role.


• Prior experience in hospitality, café, restaurant, or similar customer-focused environment.


• Excellent communication and interpersonal skills.


• Strong leadership, problem-solving, and conflict-resolution abilities.


• Ability to thrive in a fast-paced, customer-centric environment.