Job Description
Responsibilities
- Use customer insights to align Business Applications solutions with business outcomes, accelerating delivery and adoption through value-based engagements and reusable IP.
- Deliver technical sessions and workshops to support customer skilling, operational health, and cloud readiness.
- Share customer feedback with internal Microsoft teams to drive product and service improvements.
- Guide decision-makers to realise value from Microsoft technology through solution optimisation, performance efficiency, and operational excellence.
- Resolve blockers preventing go-live or broad usage by applying technical, functional, and project management expertise using Microsoft best practices and IP.
- Identify growth opportunities by matching customer needs with Microsoft Business Applications capabilities and value propositions.
- Continuously develop skills to better support customer and Microsoft business goals.
- Share expertise in communities, contribute to IP creation, and reuse assets to accelerate customer transformation.
Qualifications
- To succeed in this role, candidates must demonstrate strong technical expertise, practical experience, and a solid understanding of Microsoft Business Applications, particularly Dynamics 365 Finance & Operations (F&O). You will be able to demonstrate the following:
- Prior experience as a Cloud Solution Architect (CSA), engaging with stakeholders at all levels within enterprise organisations to drive solution adoption, transformation, and business impact.
- Experience conducting Business Value Assessments (BVA) and be confident leading ROI-focused conversations that demonstrate the strategic impact of Dynamics 365 Finance & Operations solutions
- experience engaging with senior stakeholders, including C-suite executives, to influence strategic decisions and drive enterprise-wide solution adoption.
- Technical knowledge
Dynamics 365 Finance & Operations (F&O)
- Deep technical expertise in Dynamics 365 F&O, including development experience in X++ across at least two modules: sales, services, marketing, or customer insights.
- Proven ability in debugging and performance troubleshooting, including use of Trace Parser.
- Solid understanding of performance patterns and anti-patterns.
- Architecture & Lifecycle Management
- Strong grasp of Microsoft Azure cloud computing fundamentals.
- Knowledge of how Dynamics 365 F&O interacts with Azure components.
- Familiarity with integration patterns and anti-patterns across Business Applications.
- Experience with Azure DevOps for application lifecycle management.
- Proficiency in Microsoft Lifecycle Services for environment setup and troubleshooting.
- Ability to set up and execute the Regression Suite Automation Tool.
- Cross-Platform Integration